Sometimes the solution to a business problem is in plain sight—but you may not be able to see it from behind your desk. Last spring a company that supplies food services to millions of people around the world mentioned to our team that they were interested in taking a closer look at one of theirRead More »
Tag: Design Process
Hire a Professional!
May 3rd, 2011
When a software system just isn’t delivering on its promise, one of the usual suspects is an awkward design that makes the system difficult to use. But if you’ve diagnosed the probable cause, what’s the remedy? Fine-tuning the design of business software is commonly treated as a troubleshooting issue that’s addressed after a system isRead More »
Crash Scene
April 26th, 2011
Sometimes, when I’m called upon to investigate a business process that’s gone awry, I feel like a first responder arriving at the scene of a major traffic accident: The collisions that occur between idealized business processes and human nature can be pretty ugly. The good news is that many of these pileups can be prevented.Read More »
Lost in the Cloud
April 12th, 2011
You’ll have to admit that it’s amazing—the way in which much of our everyday business software has floated away from local servers in the workplace and settled into the cloud. A few decades ago, business software was typically housed in a mainframe computer so gigantic that it needed its own office. As smaller central processingRead More »
The Process of Innovation
March 15th, 2011
The leaders of many companies recognize that their future success will be determined by their ability to do business differently from their competitors—to innovate. They’ve set high standards for the efficiency of their operations and the quality of their work, and they’ve checked those boxes. Now they’re asking themselves, Does our business actually work theRead More »
A funny thing happened on the way to a SaaS model
July 8th, 2009
No matter how you cut it, an assembly of displays presenting data and application features represents a product. As a product, SaaS (Software as a Service) applications possess a certain physical form that either enhances or inhibits a human end user’s ability to perform a certain task.
