Resources
Resources
Source notes are listed by chapter, in the order that they appear, and by a phrase or quotation on that page. Duplicates have been removed for posting on the web.
ONE IT’S JUST A PRODUCT!
After a 10-year global survey: “2004 Third Quarter Research Report,” The Standish Group International, Inc. (West Yarmouth, MA: Standish Group, 2004).
$13 billion: Gartner Inc., “Market Trends: Application Development, Worldwide, 2008-2013,” Laurie F. Wurster et al. (Stamford, CT: Gartner Inc., January 30, 2009).
$149 billion: Tim Miles, “Software Industry Data,” Office of Technology and Electronic Commerce, Manufacturing and Services (Washington, D.C.: U.S. Department of Commerce, February 2009).
Morgan Stanley: Reuters, February 7, 2007.
Hershey: Wendy Tanaka, “Hershey’s Inventory Computer Problems Thing of the Past,” Philadelphia Inquirer, November 1, 2002.
Invacare: Invacare Corporation, news release, February 16, 2006. www.invacare.com/cgi-bin/imhqprd/inv_news/newsArticleOnly.jsp?s=0&passedChildOID=537121761.
Emergency dispatch system: Charlie White, “Computer Glitch Turns 911 Calls into Headache for Dispatchers,” Courier-Journal (Louisville, KY), November 8, 2005, Metro Edition, B5.
Air-traffic control center: Jennifer Oldham, “FAA to Probe Radio Failure,” Los Angeles Times, September 17, 2004, Metro Edition, B3.
Veterans Administration: Hope Yen, Associated Press, “Records: Vets Given Incorrect Doses,” Boston Globe, January 15, 2009.
$59.5 billion: NIST Planning Report 02-3, “The Economic Impacts of Inadequate Infrastructure for Software Testing” (Washington, D.C.: National Institute of Standards and Technology, Department of Commerce, June 2002).
1MP1: Olivetti Telecom Italia S.p.A. www.olivetti.nu/history.htm.
This handsome machine: “Modernist Dreams, 4 Case Studies: Ivrea,” Modern Movement (MoMo) Neighbourhood Cooperation (Sunila, Finland: an EU Culture 2000 Project). http://momoneco.kotka.fi/ivrea_nayttely_2_uk.html.
New models: Olivetti Telecom Italia S.p.A. www.olivetti.nu/history.htm.
Nearly 70 years later, Apple Computer: Leander Kahney, “Inside Look at Birth of the iPod,” Wired, July 21, 2004.
TWO DESIGN TO DELIGHT
“Who we might ideally be”: Alain de Botton, The Architecture of Happiness (New York: Vintage International, 2006), 3.
Forrester Research: Jennifer Chew with Laurie M. Orlov and Liz Herbert, “App User Interfaces Still Need Work,” Forrester Research, Inc., January 8, 2003. www.forrester.com/ER/Research/Brief/Excerpt/0,1317,16184,00.html.
THREE SPECIFY INNOVATION
6Moen Incorporated: William C. Taylor, “Get Out of That Rut and into the Shower,” New York Times, August 13, 2006, Business, 5.
One April evening: Pat Moore with Charles Paul Conn, Disguised, a True Story (Waco, TX: Word Books, 1985), 18.
Seven years later: Walter Nicholls, “Getting a Grip: How OXO Invented Hand-Friendly Kitchen Tools,” Washington Post, October 17, 1999.
He realized that nearly every utensil: Christopher Palmeri, “I Need to Be Making and Selling Things,” Forbes, February 17, 1992.
Smart Design employed designers: “Sam Farber’s Back in Business,” HFD, The Weekly Home Furnishings Newspaper, April 23, 1990.
By this time Patricia Moore’s company: Mary Vespa, “Designer Pat Moore Learned about Old Age the Hard Way,” Time, June 24, 1985.
To Smart Design, her firm looked like a natural fit: Bruce Nussbaum, “What Works for One Works for All,” BusinessWeek, April 20, 1992.
Working together: “Sam Farber’s Back in Business,” HFD.
OXO, a name: Nicholls, “Getting a Grip.”
He was confident: “Sam Farber’s Back in Business,” HFD.
$750,000: Palmeri, “I Need to Be Making and Selling Things.”
$273 million: “Helen of Troy Limited Completes OXO International Acquisition,” PR Newswire, June 2, 2004.
FOUR CONSIDER THE CONSEQUENCES
In 1863: “Public Transport in Victorian London, Part Two: Underground,” London Transport Museum. www.ltmcollection.org/resources/index.html?IXglossary=Public+transport+in+Victorian+London%
serving 255 stations: Douglas Alexander, Secretary of State for Transport, “Progress of the London Underground and National Railways Security Studies,” statement to Parliament, March 15, 2007. www.dft.gov.uk/press/speechesstatements/statements/railwayssecurity.
Harry Beck: “Harry Beck’s Iconic Map,” Icons. A Portrait of England. www.icons.org.uk/theicons/collection/the-tube-map/biography/harry-beck-s-revolutionary-map.
Accounting Software Advisor: ASA Research, Accounting Software Advisor, L.L.C. www.asaresearch.com/articles/implement.htm.
Gartner, Inc.: “Gartner Says Eight of Ten Dollars Enterprises Spend on IT Is ‘Dead Money,’” Gartner, Inc., October 9, 2006. www.gartner.com/it/page.jsp?id=497088.
“Health care in the United States”: Linda T. Kohn, Janet Corrigan, and Molla S. Donaldson, eds., “To Err Is Human: Building a Safer Health System”, Committee on Quality of Health Care in America, Institute of Medicine (Washington, D.C.: National Academies Press, 2000).
The Leapfrog Group: “The Business Roundtable Launches Effort to Help Reduce Medical Errors through Purchasing Power Clout,” press release, The Leapfrog Group, November 15, 2000. www.leapfroggroup.org/media/file/Leapfrog-Launch-Press_Release.pdf.
Three years later, Children’s Hospital of Pittsburgh: “Children’s Hospital of Pittsburgh Names New Chief Medical Information Officer to Lead Implementation of Digital System,” news release, Children’s Hospital of Pittsburgh, October 4, 2006. www.chp.edu/CHP/100406.
The hospital’s computerized order entry system: Lynne Glover, “Electronic Order-Entry System at Children’s Hospital Aims to Reduce Rate of Medical Error,” Pittsburgh Business Times, June 6, 2003.
Children’sNet went live: “Children’s Hospital of Pittsburgh Unveils High Tech Computer System for Patient Records and Physician Orders,” news release, Children’s Hospital of Pittsburgh, December 10, 2002. www.chp.edu/CHP/121002.
“Even the most foolproof verbal and manual processes”: Ibid.
“A prescription for accuracy”: Luis Fabregas, “A Prescription for Accuracy,” Pittsburgh Tribune-Review, December 11, 2002.
In an article for Pediatrics: Yong Y. Han, M.D., et al., “Unexpected Increased Mortality after Implementation of a Commercially Sold Computerized Physician Order Entry System,” Pediatrics 116, no. 6 (December 2005): 1506-1512.
FIVE THE RIGHT TEAM
“Appeared to settle under the surface like a submarine”: Stanley N. Roscoe, “From the Roots to the Branches of Cockpit Design: Problems, Principles, Products,” Human Factors Society Bulletin 35, no. 12 (Santa Monica, CA: Human Factors and Ergonomics Society, 1992).
Engineering psychology: Stanley N. Roscoe, The Adolescence of Engineering Psychology, Human Factors History Monograph Series 1, Steven M. Casey, ed. (Santa Monica, CA: Human Factors and Ergonomics Society, 1997).
Human Factors Society of America: The Human Factors and Ergonomics Society. www.hfes.org/web/AboutHFES/history.html.
SIX FIND OUT WHAT YOU REALLY NEED
Toyota: www.mccarthylexus.co.za/news.cfm?ipkSiteMenuLinkID=7&detail=56.
NINE YOUR NEXT SYSTEM
Waste Management, Inc.: Mary Hayes Weier, “SAP Software a ‘Complete Failure,’ Lawsuit Claims,” InformationWeek, March 27, 2008.
