http://www.wrenchinthesystem.info What's sabotaging your business software and how you can release the power to innovate Thu, 25 Feb 2010 20:24:29 +0000 http://backend.userland.com/rss092 en       On Tuesday, February 23, Electronic Ink founder and CEO Harold Hambrose enjoyed a warm reception at his alma mater, Carnegie Mellon University (CMU). Hambrose was back at the Pittsburgh-based institution to take part in the Carnegie Mellon School of Design Lectures series.  Speaking to an audience gathered at Giant Eagle Auditorium, ... http://www.wrenchinthesystem.info/2010/02/business-technology-and-design-ceo-harold-hambrose-speaks-at-carnegie-mellon-school-of-design-lecture-series/  The Last Word   Last summer, I experienced Facebook overload. I was at the grocery store with my daughter when I received a call from a relative who knew exactly where I was and what I was doing when I answered the phone. I was picking up picnic ingredients—nothing terribly interesting—so it ... http://www.wrenchinthesystem.info/2010/01/design-alum-hambrose-featured-in-carnegie-mellon-today/ "A fine new book examines why B2B software doesn't work the way you want It to", says Martin Veitch It's always nice to get a surprise at Christmas, even if it does come through the unglamorous process of digging through the CIO slush piles for volumes worthy of the editorial eye. ... http://www.wrenchinthesystem.info/2010/01/business-software-better-by-design/  by Mark Kobayashi-Hillary Mark Kobayashi-Hillary speaks to Electronic Ink CEO Harold Hambrose about how essential good software design is to an organisation's success - and what we must change to get it right. Do you remember the shocking news from October this year about a Northwest Airlines flight where the pilots apparently ... http://www.wrenchinthesystem.info/2009/12/poor-software-design-sabotaging-businesses/  As seen on smartplanet.com According to Harold Hambrose, founder and CEO of the design consultancy Electronic Ink, the software you use may be causing delays, squelching innovation, lowering profits, and…if your business is health care, potentially endangering lives? How? According to Hambrose’s new book “Wrench in the System” software that doesn’t communication ... http://www.wrenchinthesystem.info/2009/12/is-your-software-killing-you/ From Philly.com Try this: Go to the Web site of the federal Bureau of Labor Statistics - www.bls.gov - and find unemployment figures for Upper Darby. Easy? Not. The numbers are there; the site is a treasure trove. But chances are you'll get bogged down in screen after screen of forms and ... http://www.wrenchinthesystem.info/2009/11/why-must-software-be-so-hard-on-the-user/ As seen on itbuessnessedge.com Every year, businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. In the book “Wrench in the System: What's Sabotaging Your Business Software and How ... http://www.wrenchinthesystem.info/2009/11/wrench-in-the-system-excerpt/     I would like to believe that when pilots are locked into the cockpit of a commercial airline and we’re thousands of feet above ground traveling hundreds of miles an hour that these folks are focused completely on the task at hand. Recent developments with a  flight bound for Minneapolis have ... http://www.wrenchinthesystem.info/2009/10/mile-high-club/ Wrench In The System By Harold Hambrose What's Sabotaging Your Business Software And How You Can Release The Power To Innovate Read the full review Every year businesses waste billions of pounds, not by squandering money on private jets or bonus schemes, but by using products that drain productivity and reduce profitability - ... http://www.wrenchinthesystem.info/2009/10/review-on-fresh-business-thinking-com/ Fixing Software From the  October 9, 2009 Vol.31 Issue 25 of Processor Computer Software is among some of the most intricate and elaborate creations—complexity that’s likely the root of why it’s so failure-prone, hard to use, quirky, and rife with security holes. Yet is software really so different from other inventions? ... http://www.wrenchinthesystem.info/2009/10/book-review-from-processor-com/