http://www.wrenchinthesystem.info What's sabotaging your business software and how you can release the power to innovate Wed, 23 Jun 2010 21:43:54 +0000 http://backend.userland.com/rss092 en Panel Discussion 7 July 2010 Cass Business School, London www.electronicink.com/cass Join senior executives from the energy, pharmaceutical, healthcare, and financial industries as well as leading professional services firms to debate the role of Design in business. Learn about the competitive edge Design affords successful companies and its impact on business transformation and the bottom ... http://www.wrenchinthesystem.info/2010/06/the-people-behind-user-centered-design/ As seen on Computerweekly.com. Many executives reason that their employees can learn to operate almost any business system, given the right training, and that if technologists can deliver sophisticated electronic tools that automate routine tasks, the least people can do is to put up with a few quirks in the way ... http://www.wrenchinthesystem.info/2010/04/computerweekl/ As seen on PharmExec.com. With the UK NHS under pressure to justify expenditure and the national economy stretched tight, there is no more room for error or delay in its National Programme for IT (NPfIT). An electronic medical record (EMR) system for the NHS Ñ or for any healthcare system — ... http://www.wrenchinthesystem.info/2010/03/healthcare-focus-let-end-users-help-design-business-systems/           On Tuesday, February 23, Electronic Ink founder and CEO Harold Hambrose enjoyed a warm reception at his alma mater, Carnegie Mellon University (CMU). Hambrose was back at the Pittsburgh-based institution to take part in the Carnegie Mellon School of Design Lectures series.  Speaking to an audience gathered at Giant Eagle Auditorium, ... http://www.wrenchinthesystem.info/2010/02/business-technology-and-design-ceo-harold-hambrose-speaks-at-carnegie-mellon-school-of-design-lecture-series/  The Last Word   Last summer, I experienced Facebook overload. I was at the grocery store with my daughter when I received a call from a relative who knew exactly where I was and what I was doing when I answered the phone. I was picking up picnic ingredients—nothing terribly interesting—so it ... http://www.wrenchinthesystem.info/2010/01/design-alum-hambrose-featured-in-carnegie-mellon-today/ "A fine new book examines why B2B software doesn't work the way you want It to", says Martin Veitch It's always nice to get a surprise at Christmas, even if it does come through the unglamorous process of digging through the CIO slush piles for volumes worthy of the editorial eye. ... http://www.wrenchinthesystem.info/2010/01/business-software-better-by-design/  by Mark Kobayashi-Hillary Mark Kobayashi-Hillary speaks to Electronic Ink CEO Harold Hambrose about how essential good software design is to an organisation's success - and what we must change to get it right. Do you remember the shocking news from October this year about a Northwest Airlines flight where the pilots apparently ... http://www.wrenchinthesystem.info/2009/12/poor-software-design-sabotaging-businesses/  As seen on smartplanet.com According to Harold Hambrose, founder and CEO of the design consultancy Electronic Ink, the software you use may be causing delays, squelching innovation, lowering profits, and…if your business is health care, potentially endangering lives? How? According to Hambrose’s new book “Wrench in the System” software that doesn’t communication ... http://www.wrenchinthesystem.info/2009/12/is-your-software-killing-you/ From Philly.com Try this: Go to the Web site of the federal Bureau of Labor Statistics - www.bls.gov - and find unemployment figures for Upper Darby. Easy? Not. The numbers are there; the site is a treasure trove. But chances are you'll get bogged down in screen after screen of forms and ... http://www.wrenchinthesystem.info/2009/11/why-must-software-be-so-hard-on-the-user/ As seen on itbuessnessedge.com Every year, businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. In the book “Wrench in the System: What's Sabotaging Your Business Software and How ... http://www.wrenchinthesystem.info/2009/11/wrench-in-the-system-excerpt/