Contact the Author « Wrench in the System

Contact the Author

1989 Carnegie Mellon University: First User Interface Design Project
1989 Citibank: Automated Teller and Customer Service Tools
1990 Electronic Ink is incorporated
1990 IBM: Personal AS and OS/2 designs
1992 First Data Corp: first Computerized Patient Record in a graphical user interface
1993 Electronic Ink opens its first office in Philadelphia,PA
1994 Merrill Lynch: Trusted Global Advisor broker desktop
1995 Electronic Ink augments Design and Research services with new Technology team
1996 IBM benchmarks Electronic Ink design process against own methods
1997 Healthcare dominates project landscape
1998 Call Centers find innovation and optimization with Electronic Ink
2000 Electronic Ink Opens London office, named ‘Exporter of the Year’
2001 On-line banking seen as ‘business system’ - Electronic Ink leads design innovation
2002 Handheld Physician Order Entry wins praise
2004 Financial Services vertical invests heavily in Design Process
2005 Web ‘sites’ begin to be viewed by industry as ‘Business Systems’
2006 Energy practice delivers Design Process to US and EU clients
2007 Electronic Ink Service Design techniques unveiled at Emergence ‘07
2008 ID Magazine honors 911 Call Center Design
2009 Wrench in the System is published by John Wiley & Sons

Share and Enjoy:

“Making computer information easily available to people in their work can help organizations meet their most important goals. This book recommends adopting traditional methods and procedures of design to do so, and suggests that turning data into accessible information could be a high calling for designers now. I wish we designers were as wise as the author considers us! But we, as much as computer users in business, can learn deep lessons from his confrontation of the challenges of information design today, and his demonstration of how our own techniques can apply to meeting them.” — Denise Scott Brown, Principal, Venturi Scott Brown and Associates, and co-author, Learning from Las Vegas