As seen on Computerweekly.com.
Many executives reason that their employees can learn to operate almost any business system, given the right training, and that if technologists can deliver sophisticated electronic tools that automate routine tasks, the least people can do is to put up with a few quirks in the way the software performs. Some employers expect workers to recognize that it is in their best interest to adapt to whatever challenges their tools present to them: After all, what choice do they have? Read more »
As seen on PharmExec.com.
With the UK NHS under pressure to justify expenditure and the national economy stretched tight, there is no more room for error or delay in its National Programme for IT (NPfIT). An electronic medical record (EMR) system for the NHS Ñ or for any healthcare system — requires the flexibility to gather and visualize data, while supporting tasks within many different medical settings and physician specialties. Moreover, systems must accommodate the hectic pace of real clinical settings and the diverse ways medical staff work with patients, record data, delegate tasks and review results. Other sectors of the business community have been receptive to the new ways technology can transform data into usable information. However, the healthcare industry remains fixated on traditional ways of displaying data. Read more »
As seen on smartplanet.com
According to Harold Hambrose, founder and CEO of the design consultancy Electronic Ink, the software you use may be causing delays, squelching innovation, lowering profits, and…if your business is health care, potentially endangering lives?
How? According to Hambrose’s new book “Wrench in the System” software that doesn’t communication clearly with the people who use it is a major problem.
Not just wreaking havoc but also costing business billions of dollars in waste. Hambrose, who helped design the interface for IBM’s OS/2 and has consulted for Fortune 500 companies such as British Petroleum, Comcast, McDonald’s and Research in Motion, is no stranger to design challenges.
So…with so much riding on the software in our daily lives I’ve asked Harold to spend some time with us.
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I’d like to share my response to comments on my interview with CIO.com:
Thank you for your passionate responses to this subject. Upon reflection, I probably started off my interview painting with too broad a brush. The definition of a business analyst deserves more discussion and analysis than I offered. Maybe I can clarify my position and we can continue the conversation. I take your point – “business analyst” means different things to different people, and on top of that, it’s a continually evolving role.
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Listen to Harold’s interview with Live, with The Vic McCarty Show on WMKT -AM 1270 AM Charlevoix, MI
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Listen to Harold’s interview with Live, with Business for Breakfast on KFNN-AM Phoenix, Arizona.
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Listen to Harold’s interview with Bill Kearney on Live, with Financial Spectrum WKXL-AM Concord, NH
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Listen to Harold’s radio interview on the Kathryn Zox Show on WMET 1160 AM Gaithersburg, MD.
Part 1:
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Part 2:
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Software design expert Harold Hambrose’s new book, “Wrench in the System,” says poorly designed software is costing U.S. business $60 billion annually. Too many apps, he says, are still “pig ugly,” confounding users, instead of helping them. Here’s his advice for getting out of the rut.
By Thomas Wailgum / CIO Magazine
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Listen to Harold’s interview with Peter Solomon from WIP 610 AM in Philadelphia, PA.
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