As seen on smartplanet.com
According to Harold Hambrose, founder and CEO of the design consultancy Electronic Ink, the software you use may be causing delays, squelching innovation, lowering profits, and…if your business is health care, potentially endangering lives?
How? According to Hambrose’s new book “Wrench in the System” software that doesn’t communication clearly with the people who use it is a major problem.
Not just wreaking havoc but also costing business billions of dollars in waste. Hambrose, who helped design the interface for IBM’s OS/2 and has consulted for Fortune 500 companies such as British Petroleum, Comcast, McDonald’s and Research in Motion, is no stranger to design challenges.
So…with so much riding on the software in our daily lives I’ve asked Harold to spend some time with us.
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I’d like to share my response to comments on my interview with CIO.com:
Thank you for your passionate responses to this subject. Upon reflection, I probably started off my interview painting with too broad a brush. The definition of a business analyst deserves more discussion and analysis than I offered. Maybe I can clarify my position and we can continue the conversation. I take your point – “business analyst” means different things to different people, and on top of that, it’s a continually evolving role.
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Listen to Harold’s interview with Live, with The Vic McCarty Show on WMKT -AM 1270 AM Charlevoix, MI
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Listen to Harold’s interview with Live, with Business for Breakfast on KFNN-AM Phoenix, Arizona.
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Listen to Harold’s interview with Bill Kearney on Live, with Financial Spectrum WKXL-AM Concord, NH
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Listen to Harold’s radio interview on the Kathryn Zox Show on WMET 1160 AM Gaithersburg, MD.
Part 1:
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Part 2:
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Software design expert Harold Hambrose’s new book, “Wrench in the System,” says poorly designed software is costing U.S. business $60 billion annually. Too many apps, he says, are still “pig ugly,” confounding users, instead of helping them. Here’s his advice for getting out of the rut.
By Thomas Wailgum / CIO Magazine
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Listen to Harold’s interview with Peter Solomon from WIP 610 AM in Philadelphia, PA.
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Take a peek at an excerpt from Chapter 8, System Refresh:
Take a peek at an excerpt from Chapter 1, It’s Just a Product!, from Wrench in the System:
Check back next week for an excerpt from Chapter 8, System Refresh.
