Last summer, I experienced Facebook overload. I was at the grocery store with my daughter when I received a call from a relative who knew exactly where I was and what I was doing when I answered the phone. I was picking up picnic ingredients—nothing terribly interesting—so it was surprising to discover that someone unexpected knew this information. When I asked my caller how she knew all of this, she said that she had read it on my daughter’s Facebook page. A pre-teen daughter, a laptop, and a leading social networking tool—that’s all that was needed to remove any last shred of privacy I might have had on that summer morning.
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“A fine new book examines why B2B software doesn’t work the way you want It to”, says Martin Veitch
It’s always nice to get a surprise at Christmas, even if it does come through the unglamorous process of digging through the CIO slush piles for volumes worthy of the editorial eye. This time, we pulled out a plum in this terrific book by the founder of a US-based design agency examining the vexed question of why business software tends to disappoint.
It’s a question that most of us have given up trying to answer. Because the wrong supplier got chosen? Because IT has no idea about business? Because business has no idea about IT? Because the wording of the RFP was bad? Because things changed partway through the selection or development process? Who knows, so we shrug and creep from project hell to the new world… of what also turns out to be project hell.
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